An Integrated Approach for Prioritizing Key Factors in Improving the Service Quality of Nursing Homes
نویسندگان
چکیده
منابع مشابه
Prioritizing Service Quality Dimensions:A Neural Network Approach
One of the determinants of a firm’s prosperity is the customers’ perceived service quality and satisfaction. While service quality is wide in scope, and consists of various dimensions, there may be differences in the relative importance of these dimensions in affecting customers’ overall satisfaction of service quality. Identifying the relative rank of different dimensions of service quality is...
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15 صفحه اولImproving Quality of Life in Nursing Homes: The Structured Resident Interview Approach
The quality of life (QOL) of the approximately 1.5 million nursing facility (NF) residents in the US is undoubtedly lower than desired by residents, families, providers, and policy makers. Although there have been important advances in defining and measuring QOL for this population, there is a need for interventions that are tied to standardized measurement and quality improvement programs. Thi...
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OBJECTIVE To examine the relationship between dietary service staff and dietary deficiency citations in nursing homes (NHs). METHOD 2007-2011 Online Survey and Certification and Reporting data for 14,881 freestanding NHs were used to examine the relationship between dietary service staff and the probability of receiving a dietary service-related deficiency citation. An unconditional logit mod...
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ژورنال
عنوان ژورنال: Mathematical Problems in Engineering
سال: 2013
ISSN: 1024-123X,1563-5147
DOI: 10.1155/2013/563723